As an FM, you’re faced with a barrage of challenges on a daily basis - fixing them is your job after all. But being on the front-lines and regularly facing people’s displeasure can grind you down. And it’s worse when it’s simply not your fault. Difficult people exist, we’ve all encountered them.
From the guy who is just ALWAYS right, even though what he’s demanding is not in his contract. To that woman who won’t listen when you’ve told her for the 100th time that the building controlled heat isn’t on higher in her unit, she just has west facing windows. Though it’s hard to resist at times, blowing up at difficult people or ignoring their complaints is not a great way to run a facility efficiently.
Here’s how to deal with difficult building occupants (in a productive way!)