Labor efficiency — or basically time saved — is another key metric and benefit of using mobile technology effectively. Time saved by using CMMS on mobile is one of the most-cited advantages of mobile technology — indeed, 73% of respondents to the BOM survey said mobile technology helped improve work-order response time and tracking, and 62% said it improved workflow and reduced work order redundancy.
Strazdas is the poster child for using mobile for work orders. He’s spent the last few years implementing a process of creating BIM models for all his buildings, and then, with some cooperation between vendors, tying the BIM models to his CMMS and making it all available on tablets.
“Essentially, we bring a library room full of books directly to our technicians’ iPads,” he says. “The travel time is significantly cut.” That’s because the technicians can do their research on their tablets directly in front of a piece of equipment, not have to travel back and forth to get information from a desktop, or worse, the maintenance manual. “A computer in the shop did OK for awhile,” he says.
“Now the shop computer is in their tool box vis-à-vis their iPads. All the information in the library is scanned, and the iPads include all the applications they need.”
One thing to keep in mind, Strazdas says, is that the more information you make available, the easier you need to make it to find what you’re looking for. “How do you find the needle in the haystack on this little device?” he says. “Make sure the information is easily saved.” Strazdas created a standard “home page” on the iPads that includes links to all the technicians’ favorite applications, and a search engine to search BIM information.
Strazdas says that in the first year of measuring reduced time on work orders, labor efficiency improved 15%, with a savings of a half million dollars.