The best property managers know how to apply a comprehensive skillset to the unique situations they encounter. They move with ease into situations that involve strong communication, negotiation, customer service, and organizational skills. Property managers also have the ability to manage more tangible property-related concerns, such as maintenance and repair issues.
Here are five essential property manager skills that all property managers must develop in order to excel in the field:
Strong Communication Skills
According to Entrepreneur Magazine, “learning how to successfully communicate with others while choosing the right words can literally make or break your growth in the marketplace.” While your properties are an important part of your rental property management company’s portfolio, it’s the way in which you interact that will seal the deal for tenants. If you treat potential tenants with respect during the screening and move-in, move-out process, they will know that they can trust you and your business.
Respect means that you communicate clearly, you’re easily accessible, and when you’re not available, you have procedures in place that allow tenants to contact your company. A tenant portal that allows tenants to ask questions, find information, and pay bills online at a time that is convenient for them is a communication investment that will pay off. Keeping the lines of communication open is a great way to grow and maintain good relationships with your tenants.
Offer Responsive Customer Service
For tenants, excellent customer service and exceptional communication skills go hand in hand. When tenants communicate a question, they want an answer as soon as possible. You must have a way of tracking tenant issues and concerns. A tenant portal makes these issues and concerns visible to tenants. Then, you must act. For example, if a tenant is concerned about a possible leak in the roof, you need to treat this issue as the emergency it is and respond quickly. To do this, you need a list of pre-approved contractors at the ready and a schedule that shows when your employees and those contractors are available to manage the customer’s problem.
Organization Is Key
Property management requires a high level of organization. For example, that leaky roof might have been avoided if your company conducted an annual assessment of large maintenance concerns, such as the integrity of the roof and the safety of stairs and railings. According to Inc.com, brilliant leaders look for patterns to improve the company’s procedures: “they are constantly scanning themselves, other people, and processes to identify patterns and changes in the patterns.” To avoid the leaky roof, you could identify the need for a stronger constant maintenance schedule that involves not only yard maintenance but checking appliances, plumbing, and other common problem areas in the home. Help your managers put these systems in place with rental management software that can be used in the development of a maintenance schedule and constant tracking of maintenance and repairs.
Understand The Marketing Basics
Most property managers have strong skills in property maintenance and related tasks, but not everyone has extensive marketing experience. Do you find it challenging to write about your properties, add that information to listing services and your website, and develop the site itself so that the listings speak to certain desired groups of tenants? Writing a great property description necessitates knowledge about the features of the property and surrounding area, as well as an understanding of how those features will attract a specific group of tenants. Digital property marketing assistance can help you develop a website and list your properties even if you don’t have a lot of experience with web listings.
Develop Hands-On Skills
Property managers are required to have a diverse range of skills, and they must understand properties as well as people. Some property managers have a background in customer service, while others come from a background in building maintenance. Each manager should have an understanding of how buildings work so that thorough and well-documented inspections can be conducted. Managers also need to understand the typical problems of rental properties so that they can respond appropriately and prioritize maintenance issues according to their urgency.
Originally posted on propertyware.com